Customer Service and Staff Resources

a. Customer service and responsiveness
At Wano Engineering Systems, We strive to provide our clients with superior customer care and service with a friendly, knowledgeable and responsive staff that exceeds our clients’ expectations. This responsiveness is instilled in our corporate culture and part of our entire company philosophy. We understand the importance of good customer service and the positive impact it can have on our customers’ business. We have therefore made the commitment to improve and provide our customers with unequaled service.

Our customer service is available 24/7 to ensure that you are completely satisfied with our services. From showing up on time, to protecting your home with tarps and wearing protective booties to protect your floors, we pay special attention to details.

In short, it starts with you and your needs, not ours. We have learned to be the best at what we do by simply listening. Listening to your needs, and offering our expertise to arrive at your desired results, within your budget. Our experience has taught us what it takes to get the job done accurately and effectively within our clients’ time frame, we understand the importance of scheduling, accurate bidding and above all, flexibility.

b. Staff Resource
To maintain the commitment of providing quality and on-time services, Wano Engineering Systems is staffed with a dedicated team of qualified and experienced skilled supervisor, skilled electricians, skilled gypsum installers and skilled painters along with assistant artisans well versed and conversant with the requirements of the different sectors for the service offered.
Wano Engineering Systems Employees are treated with respect and integrity. It is more effective to train and retain good employees than to displace and replace employees.

We create a safe and secure work environment and maintain an open door policy at all levels of management. Our employees’ success is based on:

  • Respect, credibility, and accountability
  • Clear communication
  • Integrity and Ethical behavior
  • Performance excellence
  • Recognition and Reward
  • Positive Reward
  • Positive Attitude
  • Community outreach and social responsibility
  • Leadership
  • Diversity and inclusiveness- including suppliers, Employees, and customers.

Market Analysis
Construction is a booming sector; therefore, gypsum and electrical services are on high demand especially in Institutions, offices, homes, recreation centers, hospitals, estates, hotels, clubs, restaurants for Residential and Commercial buildings.

Many developers, Investors and home owners are now interested in having well designed Gypsum décor that is be- fitting to their modern homesteads. Gypsum designing is a new development that has come up with modernization that is sweeping society hence there is a huge scope for startups like Wano Engineering Systems. With competitive pricing and proper client service it would be easy to break into the market.

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